Privacy Policy

Last Updated: 19 November 2025

1. Introduction

SPiGAME ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spigame.com and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Company Name: SPiGAME
Contact Email: privacy@spigame.com

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

  • Contact Information: Email address, name
  • Account Information: Username, password (encrypted)
  • Payment Information: Processed securely through Stripe (we do not store card details)
  • Communication Data: Messages you send us, feedback, survey responses

3.2 Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent, clickstream data, referral source
  • Cookies: See our Cookie Policy for details

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your data (e.g., newsletter signup)
  • Contract: Processing is necessary to fulfil a contract with you (e.g., purchase orders)
  • Legal Obligation: Processing is necessary to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., fraud prevention, security)

5. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and send order confirmations
  • Send marketing communications (with your consent)
  • Respond to your enquiries and provide customer support
  • Improve our website and services
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

6. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Stripe (payments), hosting providers, email services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office
  • Adequacy decisions recognising equivalent data protection standards

8. Data Retention

We retain your personal data only for as long as necessary:

  • Account Data: Until you delete your account, plus 30 days
  • Transaction Records: 7 years (legal requirement)
  • Marketing Data: Until you unsubscribe, plus 2 years
  • Cookies: As specified in our Cookie Policy

9. Your Rights Under UK GDPR

You have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: Contact the ICO (ico.org.uk)

To exercise these rights, contact us at privacy@spigame.com

10. Security

We implement appropriate technical and organisational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Encrypted password storage (bcrypt)
  • Regular security audits and updates
  • Access controls and authentication
  • Secure payment processing via PCI-DSS compliant providers

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. Marketing Communications

With your consent, we may send you marketing emails. You can unsubscribe at any time by:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@spigame.com
Website: spigame.com

15. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office:

Website: ico.org.uk
Phone: 0303 123 1113

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